In an ever growing digital world it’s vital to have the right tools at your disposal to ensure your shop front in this digital age is at the forefront. We give our clients a range of Care package options to ensure they’re website is looked after, and they can see that with monthly reports.
The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
These coaching calls are reserved for clients on our Grow care plan. They help focus a trajectory of the website for growth and improvements. These sessions are often used for online screen-sharing small updates or providing training.
If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately at your discounted development rate. Development work will be billed at a discounted rate if on the Protect, Improve or Grow plans.
Protect – 10%
Improve – 20%
Grow – 30%
Your Credit Card or bank details will be charged automatically using Ezi-debit at the start of each month. Once payment is complete we send you a tax invoice PDF directly to your email.
Absolutely. We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to firstname.lastname@example.org, and we will immediately stop the next payment.
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Protect, Improve & Grow plans. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention. Our Care Packages are customised to the client and allow for a time block for that month special to their needs.